Epic Certified Analyst - (Hyderabad, Bengaluru, Chennai, Pune)

About the job

Artificial Intelligence & EngineeringAI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These insights are powered by engineering for business advantage, helping transform mission-critical operations.Join our AI & Engineering team to help transform technology platforms, driving innovation, and help make a significant impact on our clients' achievements. Youll work alongside talented professionals reimagining and re-engineering operations and processes that could be critical to businesses.As an Analyst, Managed services, you will contribute to Epic-enabled healthcare engagements by supporting system configuration, delivery excellence, and continuous improvement initiatives. In this role, you will work with cross-functional teams to help clients improve operational performance and deliver measurable business value.Work you'll doAs an Analyst, Managed services on the AI & Engineering team, you will be responsible for: Supporting configuration changes, system builds, and maintenance activities within Epic and other Electronic Health Record platforms Analyzing client requirements and healthcare workflows to support solution design, issue resolution, and delivery outcomes Working across Agile and Waterfall delivery environments to support estimation, documentation, defect tracking, and project execution Performing incident and problem management activities, including root cause analysis and adherence to Service Level Agreement requirements Contributing to process improvement, automation, knowledge sharing, and development of tools or accelerators that enhance delivery qualityThe teamYou will play a key role in developing verticalized solutions tailored to the unique needs of each clients sector, transforming how organizations sell products, deliver services, drive growth, and sustain mission-critical operations. By leveraging your business expertise and advanced technology, you will help ensure every solution is seamlessly integrated with Industry Advantage and aligned with sector-specific requirements. With your focus on innovation and measurable value, you will empower clients to achieve strategic objectives, enhance operational efficiency, and stay competitive in a rapidly evolving marketplace by addressing core business challenges and opportunities across industries.Location: Bengaluru/Hyderabad/Chennai/PuneShift Timings: 2 PM to 11 PM ISTQualificationsRequired: 2-3 years of hands-on experience with Epic Experience supporting US healthcare workflows Experience performing configuration changes and system builds in Electronic Health Record (EHR) platforms Experience working in Agile and Waterfall delivery environments, including use of related tools and effort estimation Experience working with Service Level Agreement (SLA) processes, incident management, and root cause analysis Certification in any Epic module across Clinical, Revenue Cycle, or Technical areas Education Qualification Bachelor of Engineering, Bachelor of Technology, Master of Computer Applications, Master of Science in Computer Science, or equivalent degree Preferred: Experience creating application documentation, including application understanding and change management artifacts Experience following engagement-specific project delivery processes Advanced certifications in US healthcare Experience with Microsoft Office tools