Enterprise Technical Support Engineer

About the job

Company DescriptionSurya Technologies, founded in 1999, is a managed service provider specializing in service management, hybrid cloud hosting, endpoint and infrastructure management, backup and disaster recovery, and managed security. With offices in Cary, NC, and Bangalore, India, Surya delivers comprehensive cloud-native IT infrastructure and security operation solutions to medium and large enterprises across APAC, EMEA, LATAM, and NA regions. By leveraging AWS and Azure cloud-native technologies, the company focuses on improving the quality, reliability, and security of IT infrastructures. Services are tailored to meet the unique needs of client organizations and are delivered as integrated extensions of their IT departments.Qualifications

• Experience: Proven experience in providing on-site IT support or a similar role. Minimum of 2+ years of relevant experience required.
• Technical Skills: Strong knowledge of computer hardware, software, and networking. Proficiency in troubleshooting and resolving technical issues.
• Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users. Problem-Solving: Strong analytical and problem-solving skills. Ability to work independently and as part of a team.
• Education: Bachelors degree in information technology, Computer Science, or a related field (or equivalent experience).Role Description
• Technical Support: Provide on-site technical support for hardware, software, and networking issues. Respond to IT support requests and resolve technical problems promptly.
• System Maintenance: Install, configure, and maintain computer systems, including desktops, laptops, printers, and other peripheral devices.
• Troubleshooting: Diagnose and resolve hardware and software faults. Perform regular system checks and maintenance to ensure optimal performance.
• User Support: Assist users with IT-related queries and provide training on new systems and technologies. Ensure a high level of customer satisfaction through effective communication and problem-solving.
• Security & Compliance: Basic understanding of security policies to protect IT systems from threats. Ensure compliance with industry regulations and organizational policies, including Cyber Security and Anti-Virus measures.
• Documentation: Maintain accurate records of IT support activities, including incident reports, service requests, and system configurations. Prepare technical documentation and user manuals as needed, Write Help Desk articles and "How To" guides for end users.
• Collaboration: Work closely with other IT team members to coordinate support efforts and share knowledge. Participate in IT projects and initiatives to improve overall IT service delivery.