This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Request & Ticket Management
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Review, validate, and process incoming requests ensuring all criteria, approvals, and prerequisites are met.
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Manage ticket lifecycle including triage, routing, tracking, and closure in alignment with SLAs.
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Identify and resolve blockers by coordinating across teams and stakeholders.
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Stakeholder Engagement & Communication
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Act as a primary point of contact for engineering tool support inquiries.
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Provide proactive, structured updates and communicate risks, delays, or dependencies clearly.
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Manage stakeholder expectations and drive timely responses.
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Process Ownership & Optimization
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Execute and follow standardized support processes with consistency.
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Identify process inefficiencies and contribute to improvements.
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- Maintain process documentation to reflect tool and organizational updates.
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Support best practices adoption across engineering tools workflows.
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Automation & Integration
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Support or drive automation of repetitive processes using workflow tools and scripting.
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Contribute to system integrations using REST APIs and JSON-based data exchange.
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Improve workflow efficiency through automation and reduced manual effort.
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Access Management & Governance
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Support access provisioning lifecycle (onboarding, modification, deprovisioning).
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Participate in periodic access reviews to ensure compliance and security.
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Perform access cleanup and ensure data accuracy across systems.
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Required Qualifications
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Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field.
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1- 3+ years of experience in engineering tools support, service desk, or operations roles.
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Ability to manage ticket workflows and stakeholder communication with increasing independence.
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Experience with tools such as Jira, Confluence, GitHub, or similar platforms.
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Familiarity with automation tools and API integrations (REST/JSON).
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Key Competencies
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Ownership and accountability
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Strong stakeholder communication
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Process improvement mindset
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Operational excellence focus
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Additional Skills:
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX)
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
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#networking
Job:
Engineering
Job Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
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