Engineering Product Manager

Meet the Team

Join a multifaceted product management team at Cisco passionate about delivering innovative AI-powered onboarding experiences. The team drives the strategy and execution of user-centric products that empower both internal stakeholders and customers. We collaborate closely with engineering, design, data science, AI/ML, and marketing to translate ground breaking AI advancements into scalable solutions. With a culture of cross-functional partnership and a passion for solving real user problems, the team is at the forefront of crafting the future of customer support and onboarding.

Your Impact

• Define and implement product strategy and roadmap to improve onboarding experiences using AI-driven insights.

• Translate customer needs and business goals into clear, actionable product requirements.

• Partner with engineering, design, and research teams to build scalable, user-centric AI-first workflows.

• Drive the full product lifecycle from discovery through launch and iteration, using data and experimentation to optimize outcomes.

• Champion cross-functional collaboration and act as the customer advocate in all product decisions.

Minimum Qualifications

• Bachelor’s degree or equivalent with 7+ years of product management experience.

• Expertise in customer support domain, ideally with AI/ML-powered products.

• Shown experience leading products from inception to scale.

• Strong technical understanding of platform and systems thinking.