Engineer - Product Support - Infra

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function:

The Product Support Engineer role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications. The role determines the best course of action to resolve the problem or inquiry.

We are looking for Technical Support for Tier 2 Infra Support team who provided end to end troubleshooting of product issues. Provide consulting and Knowledge transfer to Tier 1 as well as field engineers.

Principal Duties and Essential Responsibilities:

• Tier 2 support of Infra related issues

• Excellent verbal and written English communication Skills

• Good customer management skills and analytical skills.

• End to end ownership of all product related issues

• Customer handling (Internal and External)

• Open to work in 24x7 environment.

• Knowledge transfer to peers

• Handle case escalations