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Job Category Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are looking for a dynamic and customer-obsessed Director, Presales to join our Services Sales Solutions team in India. In this role, you will be a strategic advisor and trusted partner to our customers and field sales teams — driving the presales motion for Salesforce Professional Services. You will bring deep expertise in Agentforce and Industry Clouds to help customers envision, design, and commit to transformational Salesforce implementations.
Key Responsibilities:
Presales Leadership
- Lead end-to-end presales engagements for Professional Services, partnering with Account Executives and Solution Engineers to win new services business
- Own the development of compelling proposals, Statements of Work (SOWs), Discussion Documents (DDs), and solution narratives tailored to customer needs
- Drive executive-level conversations with C-suite stakeholders, positioning Salesforce PS as a strategic delivery partner
Solution Advisory:
- Serve as a subject matter expert on Agentforce — including autonomous agents, prompt engineering, and AI-powered workflows — and articulate the services delivery approach for AI-led transformations
- Bring deep knowledge of Industry Clouds (e.g., Financial Services Cloud, Health Cloud, Manufacturing Cloud, Consumer Goods Cloud, etc.) to advise customers on industry-specific implementations
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- Ability to navigate ambiguity and drive consensus across cross-functional teams
Preferred Qualifications
- Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, or relevant Industry Cloud certifications)
- Experience working in or with a Big 4 / Global SI consulting environment
- Familiarity with Salesforce delivery methodologies (Agile, Accelerate)
- MBA or equivalent advanced degree
What We Offer:
- Opportunity to work at the forefront of AI-led enterprise transformation with Agentforce
- High-impact, high-visibility role within Salesforce's fastest-growing services business in India
- Collaborative, inclusive, and innovative culture
- Competitive compensation, benefits, and career growth opportunities within Salesforce's global PS organisation
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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