Endur/ETRM Lead Consultant

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. If your passion is to lead service excellence, optimize complex trading systems, and ensure robust operational delivery, Infosys is the right place for you. As an Endur Service Delivery Manager, you will oversee the end-to-end service lifecycle of the OpenLink Endur platform, ensuring stable operations, seamless upgrades, and high-quality support for trading, risk, and back-office functions.

• Manage end-to-end service delivery for the OpenLink Endur platform, ensuring system stability, performance, and adherence to SLAs.
• Coordinate incident, problem, and change management processes for all Endur-related services.
• Collaborate with business stakeholders, trading teams, risk functions, and IT partners to understand requirements and ensure quality service outcomes.
• Lead system upgrades, enhancements, integrations, and release management activities across Endur environments.
• Oversee and guide functional and technical analysts supporting the Endur platform.
• Conduct root-cause analysis for recurring issues and drive continuous system and process improvements.
• Govern vendor relationships, including service integrators and Endur support partners.
• Review and maintain system documentation, operating procedures, impact assessments, and design documents.
• Ensure compliance with internal controls, security guidelines, and regulatory requirements within trading technology environments.
• Prepare service performance dashboards, management reports, and communication updates for stakeholders.
• Champion best practices in service governance, DevOps, testing, version control, and deployment processes.
• Mentor and develop junior team members, fostering a culture of accountability and excellence.

• Education: Bachelor’s or Master’s degree in IT, Computer Science, Engineering, or a related discipline.

Excellent customer-facing and stakeholder management skills.