3-5 years of experience in L1/L2 support, with expertise in endpoint break fix and PC build/configuration services.
Proficient in troubleshooting and resolving hardware and software issues related to end-user devices such as laptops, desktops, MACs
Experience in PC build and configuration services, including OS and software installations.
Experience with basic networking, VPN, LAN (Zscaler).
Implement fixes/workaround or configurations, document solutions and communicate efficiently.
Experience with using ticketing systems (ServiceNow) for incident management and ticket documentation.
Effective communication skills for assisting end-users and collaborating with cross-functional teams.
Excellent problem-solving skills and ability to analyze and resolve technical issues independently.
Strong commitment to providing excellent customer service.
Positive attitude and ability to work under pressure.
Additional Information
At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.
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