Providing L1/L2 support for desktops, laptops, printers, and other endpoint devices across enterprise environments.
Troubleshooting operating system, hardware, software, and connectivity-related issues.
Managing endpoint devices using SCCM, MECM, Intune, or similar endpoint management tools.
Handling printer setup, print server administration, driver management, and print queue troubleshooting.
Supporting Active Directory activities including user account management, access issues, and group policy administration.
Performing software installation, device imaging, patch deployment, and system configuration.
Diagnosing VPN, network connectivity, and performance-related issues.
Ensuring incidents and service requests are resolved within defined SLA and KPI targets.
Maintaining documentation for incidents, resolutions, and standard operating procedures.
Collaborating with internal teams to provide seamless end-user support services.
Skill(s) required
Collaboration Computer skills Key Account Management Team Management Teamwork
Other requirements
Bachelor of Engineering (BE), Bachelor of Technology (B.Tech), Bachelor of Science (B.Sc), Bachelor of Computer Applications (BCA), Master of Engineering (ME), Master of Technology (M.Tech), MBA, or Master of Computer Applications (MCA)
Experience: 3–5 Years
Providing L1/L2 support for desktops, laptops, printers, and other endpoint devices across enterprise environments.
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Troubleshooting operating system, hardware, software, and connectivity-related issues.
Managing endpoint devices using SCCM, MECM, Intune, or similar endpoint management tools.
Handling printer setup, print server administration, driver management, and print queue troubleshooting.
Supporting Active Directory activities including user account management, access issues, and group policy administration.
Performing software installation, device imaging, patch deployment, and system configuration.
Diagnosing VPN, network connectivity, and performance-related issues.
Ensuring incidents and service requests are resolved within defined SLA and KPI targets.
Maintaining documentation for incidents, resolutions, and standard operating procedures.
Collaborating with internal teams to provide seamless end-user support services.
Strong hands-on experience in desktop and end-user support environments.
Experience with SCCM/MECM and Microsoft Intune.
Knowledge of enterprise print management and print server administration.
Salary
Probation:
Duration:
Salary during probation: After probation:
Annual CTC: Competitive salary
Number of openings
1 Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
About Infosys
Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. We help our clients find the right problems to solve, and to solve these effectively. Our team of 199,000+ innovators, across the globe, is differentiated by the imagination, knowledge, and experience, across industries and technologies that we bring to every project we undertake. Please note that we are no longer Infosys Technologies Ltd. We are Infosys Ltd. now. The Finance department at Infosys is responsible for tracking and reporting the financial health and performance of the company (including all the subsidiaries).
