End Point (Desktop Support, Print Management)

L1/L2 support for desktops, laptops, and peripheral devices across enterprise environments

Troubleshoot OS (Windows 10/11), hardware, software, and connectivity issues Manage and support endpoint tools such as SCCM/MECM, Intune, or equivalent Handle print management including printer setup, troubleshooting, print servers, and queue management Support Active Directory (user account management, group policies, access issues) Perform software installations, patching, imaging, and configuration Diagnose issues related to VPN, network connectivity, and performance Ensure adherence to SLA/KPI targets and provide timely resolution Document incidents, resolutions, and standard operating procedures

Required Skills:

Strong experience in Desktop/End User Support (Windows environment) Hands-on with Endpoint Management tools (SCCM, Intune, etc.) Experience in Enterprise Print Management (print servers, drivers, troubleshooting) Knowledge of Active Directory & basic networking concepts (DNS, DHCP, TCP/IP) Good understanding of ITSM tools (ServiceNow or similar)