Employee Experience Engineer

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

Digital Employee Experience (DEX) is about making work easier for Resmedians. We empower effective technology use by transforming support from reactive problem-solving into proactive coaching, adoption enablement, workflow optimization, automation, and continuous improvement.

The Employee Experience Engineer sits at the intersection of employee experience, technology, AI, automation, and platform operations. Acting as the technical backbone of DEX, this role designs, builds, supports, and optimizes solutions that improve productivity, reduce friction, and enhance how employees interact with technology.

The role combines solution development, automation, integrations, AI enablement, user advocacy, and technical support to help shape how employees work today and in the future.

Let’s Talk About Responsibilities

Employee Experience & Support

• Serve as an escalation point for complex support issues requiring technical investigation, workflow analysis, or cross-functional collaboration.

• Perform root cause analysis on recurring issues and identify opportunities to improve employee experience.

• Provide technical guidance, coaching, and support across workplace technologies.

Solution Development & Automation

• Design, build, support, and optimize automations, integrations, workflows, dashboards, AI solutions, agents, and other technologies that improve productivity and reduce friction.