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Job Title ECS Email Coordinator
ECS Email Coordinator Job Description
Role Overview
The Email Coordinator is responsible for reviewing incoming emails from clients and internal team members, determining the appropriate department or individual for each request, accurately entering information into multiple business systems and ensuring timely routing and follow up.
Job Responsibilities:
Monitor and manage a shared email inbox throughout the workday.
Read and interpret incoming emails from clients and internal team members.
Determine the appropriate department, workflow or team member for each request.
Navigate multiple software applications to locate clients or project information.
Accurately enter and update data in company systems.
Route emails and requests to the appropriate individuals while following established procedures.
Identify missing information and escalate issues when necessary.
Maintain confidentiality of client and company information.
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Atleast 5 years of experience in handling issue escalation and system navigation
Strong verbal and written English communication skills.
Excellent attention to detail and accuracy.
Ability to follow documented processes and standard operating procedures.
Comfortable working across multiple systems and applications.
Strong organizational and time-management skills.
Ability to prioritize work in a transactional, process-driven environment.
Preferred Skills and Experience
Previous experience in client support, operations, or payment processing.
Proficiency of Microsoft Office products
Familiarity with structured operational processes.
Knowledge of credit card processing or merchant services.
Ability to adapt quickly when processes, tools, or business priorities change.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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