E-commerce Operations Manager
Internshala
About the job
E-commerce Operations Manager: Key Responsibilities:We are seeking a highly driven and detail-oriented E-commerce Operations Manager to oversee and optimize end-to-end operations across D2C, marketplace, and quick-commerce channels. The ideal candidate will be responsible for managing order fulfilment, inventory planning, logistics performance, and process excellence to ensure seamless customer experiences and scalable business growth. This role requires strong analytical capabilities, cross-functional coordination, and a proactive approach to improving operational efficiency in a fast-paced consumer brand environment.
- Marketplace & Platform Management
- Manage end-to-end operations across Marketplaces (Amazon, Flipkart), and Quick-Commerce (Blinkit, Zepto, Swiggy Instamart).Ensure accurate order processing, dispatch timelines, and SLA adherence
- Logistics & Supply Chain
- Liaise with 3PL partners (Safexpress, Delhivery, etc.) to optimize shipping costs and reduce delivery TAT (Turnaround Time).
- Monitor and reduce RTO (Return to Origin) percentages through proactive NDR (Non-Delivery Report) management.
- Inventory & Supply Planning
- Plan inventory across warehouses and marketplaces to maintain optimal stock levels
- Coordinate with production and procurement teams for demand forecasting and replenishment
- Minimise stockouts, overstocking, and inventory ageing
- Process Optimisation
- Identify bottlenecks in the packing and dispatch process and implement SOPs to scale daily order volume.
- Monitor packaging quality to ensure zero leakage/damage during transit.
- Data & Reporting
- Prepare daily/weekly/monthly operational MIS
- Track KPIs such as order fulfilment rate, inventory turns, logistics cost %, and customer complaints
- Provide data-driven insights for leadership decision-making.
Key Skills & Competencies:
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