Company DescriptionPonvandu is a prominent South Indian brand with over 50 years of expertise in manufacturing high-quality cleaning and laundry solutions. With a diverse product range, including liquid detergents, detergent powders, soap bars, fabric softeners, dishwash bars, dishwashing liquids, and scrubbers, Ponvandu is committed to meeting diverse cleaning needs. Our environmentally sustainable practices ensure that our products not only maintain cleanliness but also contribute positively to the ecosystem. By combining innovation with quality, Ponvandu stands as a trusted name in creating a brighter, cleaner future. Join us in shaping excellence in home care solutions. Role DescriptionThis is a full-time, on-site role based in Chennai for an E-Commerce Operations Associate. The role involves managing e-commerce operations, overseeing daily activities related to online sales channels, providing customer support, ensuring smooth order processing, and optimizing workflows for improved efficiency. Collaboration with internal and external stakeholders is also a key aspect of the role, alongside monitoring performance metrics and implementing strategies to improve operational outcomes. QualificationsStrong skills in Operations and workflow optimization1–3 years in e-commerce or marketplace operationsExcellent Communication and Interpersonal Skills to engage with internal teams, customers, and partnersProficiency in Analytical Skills to monitor performance metrics and drive process improvementsExperience in Customer Service and resolving customer inquiries effectivelyDetail-oriented mindset with the ability to adapt and prioritize tasks in a dynamic work environmentExperience handling Amazon/Flipkart/ Meesho/ Jiomart seller panels and tools preferredKnowledge of Amazon Ads or Flipkart AdsUnderstanding of inventory and pricing managementBachelor’s degree or equivalent practical experience in Business, Operations, or a related field What success looks like in this roleincrease online salesreduce listing errorsimprove stock managementmaintain healthy marketplace accountsand keep products consistently visible and competitive.