Dy Manager-CQA Engine Kandivali

Responsibilities & Key Deliverables

• Experience in handling customer complaints of Industrial application engines and Gensets (additional Electrical integration experience).

• Monitoring of Field failures related to Engine aggregate.

• Responsible for reducing Repairs Per Hundred (RPH) & warranty cost

• Analysis of field complaints & providing solution as fast as possible

• Coordinating with Customer care team for effective and immediate customer Complaint resolution.

• Field visits for onsite analysis & understanding applications / Usage

• Providing field fix

• Deployment of current Engine failure learnings on new product to ensure first time right new product

• Ensuring sustenance of actions taken

• Improving response time

• Systematic approach of problem solving using some of the advanced problem solving tools

• Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster implementation of solution

• Co-ordinate with all manufacturing plants for the early hours issue as well as warranty project execution