Domain SME - Capital Markets

Detailed Responsibilities • Own the end-to-end service lifecycle, including strategy, design, transition, operation, and continuous improvement. • Partner with Product Owners, Engineering Leads, and Architecture to shape technology roadmaps that deliver on business objectives. • Apply Agile and DevOps practices to enable iterative delivery, automation, and measurable outcomes. • Ensure alignment with enterprise architecture, security, and compliance standards. • Drive observability, monitoring, and performance management, using data-driven insights for continuous improvement. • Lead service reviews and establish key performance indicators (KPIs) and service level objectives (SLOs). • Manage risk, capacity, and change proactively to maintain service reliability and performance. • Champion a culture of accountability, focusing on business outcomes, customer experience, and operational excellence. • Collaborate with vendors and internal partners to optimise total cost of ownership and technology lifecycle planning. • Lead and influence cross-functional teams, promoting knowledge sharing and a continuous learning mindset. • Hands-on experience with tools such as Asana, Jira, Power BI, Power Apps, and MS Office Suite.