Director of Service Delivery Management

Job Description

We are seeking a Director of Service Delivery Management to join our team in Bengaluru, India. This critical leadership role is responsible for overseeing and optimizing our service delivery operations, ensuring high-level customer satisfaction, and driving continuous improvement across the organization.

• Develop and implement strategic plans to enhance service delivery efficiency and effectiveness

• Lead and manage a team of service delivery professionals, fostering a culture of excellence and continuous improvement

• Establish and rigorously monitor key performance indicators (KPIs) to measure service delivery success and identify areas for improvement

• Collaborate with cross-functional teams to ensure alignment of service delivery with overall business objectives

• Manage critical relationships with key stakeholders, including clients, vendors, and internal departments

• Oversee budget planning and resource allocation for service delivery operations with strict adherence to financial guidelines

• Implement and maintain best practices in IT service management while staying abreast of industry trends

• Identify, assess, and mitigate risks associated with service delivery processes

• Spearhead process improvement initiatives to optimize service delivery and customer satisfaction

• Ensure strict compliance with relevant industry standards and regulations

Qualifications