Director of Engineering - Digital | India

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Overview

We are seeking a Director of Engineering – Digital to lead the digital transformation of our contact center technology ecosystem. This role will drive the development and implementation of cutting-edge AI-powered customer engagement platforms, cloud-based contact center solutions, and omnichannel communication strategies.

The ideal candidate will bring deep expertise in cloud contact centers (CCaaS), conversational AI, automation, and customer experience (CX) optimization, along with strong technical depth and leadership capabilities.

What You’ll Do

As a Director of Engineering at Five9, you will:

• Define and execute the technology roadmap for the digital campaign management platform, ensuring alignment with business goals

• Lead and mentor a team of engineers, fostering a culture of innovation, collaboration, and technical excellence

• Architect and oversee the development of AI-driven features that enhance connect rates and conversion rates across multiple digital channels

• Ensure scalability, security, and reliability in a multi-tenant SaaS environment

• Collaborate with product managers, designers, and data scientists to develop and deploy cutting-edge campaign optimization techniques

• Stay ahead of emerging technologies and industry trends, integrating best practices into the development process