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Job Category Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Overview
We are seeking an exceptional Director of Delivery Management of Professional Services to lead our Global Delivery Centre. This is a senior leadership role for someone who is an equal parts delivery leader & growth driver — someone who does not just run a services organisation but actively multiplies its impact. You will combine deep Salesforce delivery expertise with a growth mindset, executive presence, and the relentless persistence to grow the team’s reputation as a centre of excellence.
You will be a key member of the Leadership Team of the Strategic New & Emerging Technology practice, accountable for both the quality of delivery and the strategic building & expansion of our practice. The ideal candidate brings 18+ years of consulting or professional services experience, a passion for innovation, and a proven track record of scaling teams, winning business, and driving measurable customer outcomes.
As a Director of Professional Services, you should have expertise in building strong competency in building and scaling Salesforce’s New & Emerging Technology cloud capabilities and delivering high value to customers. Should have pre-sales management experience with a deep knowledge of enterprise sales cycles. Should have Salesforce project implementation experience with the different engagement models.
Key Responsibilities
Team Leadership, Culture & Growth Multiplication
- Act as a growth multiplier — raise the ceiling of what the team believes is possible, create conditions where talented people do their best work, and leave every person better than you found them.
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- Build, manage, and continuously grow a world-class professional services team with the right talent and organizational structure.
- Bring a genuine sales mindset to a delivery leadership role — actively hunt for new opportunities & open doors with persistence and creativity.
- Proven track record of demonstrating GTM impact.
- Provide hands-on leadership, technical direction, and mentorship to maintain a high-performing, highly engaged team with maximum utilisation.
- Present compelling solutions and proposals to internal and external stakeholders, including executive leadership and prospective clients.
- Identify, develop, and elevate next-generation leaders while fostering a high-performance, growth-oriented culture across distributed, geographically diverse teams.
- Hire exceptional talent and manage performance to ensure meaningful career growth opportunities.
- Embody company values and set the standard for exemplary, inclusive leadership.
Delivery Excellence & Innovation
- Oversee successful delivery of complex Salesforce implementations across multiple engagement models, ensuring customer satisfaction and value realisation.
- Drive Enterprise AI Delivery & Readiness by shaping the strategic consulting roadmaps for predictive and generative AI deployments, ensuring cross-functional project alignment while mitigating risk and governance constraints at a portfolio level
- Establish high-level discovery and consulting governance frameworks; guiding engagement teams to validate business transformation assumptions and leverage advanced LLMs like Claude to simulate delivery models and proactively address execution edge cases
- Champion an organizational AI-first delivery methodology, driving the integration of advanced AI tools, project accelerators, and agentic evaluation frameworks to optimize execution velocity and elevate consulting quality across all practice programs
- Drive a culture of continuous innovation, challenging the team to evolve delivery approaches and maximise the value of Salesforce products for clients.
- Lead through thought leadership, industry visibility, partner engagement, and a reputation for delivery excellence that makes clients want to work with us and talent want to join us.
- Champion GDC capabilities internally and externally; position the centre as a strategic asset and a differentiator in competitive sales situations.
- Build and foster closer collaboration with Regional Salesforce Professional Services teams and broader ecosystem partners.
- Drive the Product & Engineering feedback loop for Customers as OneSalesforce program by fostering closer relationships and collaboration with Product & Engineering teams.
Communication & Stakeholder Influence
- Communicate with clarity, concision, and impact — both in writing and in spoken form — across diverse audiences from technical teams to C-suite executives.
- Listen actively and adapt communication style to the audience; project calm and confidence in high-pressure situations and during periods of crisis or uncertainty.
- Build strong, trusted partnerships across a matrixed organisation, influencing without authority and earning credibility through expertise and integrity.
- Collaborate effectively across internal and external teams to garner alignment and achieve outsized impact.
Required Experience & Skills
- 18+ years of experience in a consulting firm or professional services division of a software company, delivering software-based business solutions across Sales, Marketing, Service, and Support.
- Demonstrable growth mindset — a track record of not just managing a practice but building it from scratch, expanding it, opening new accounts, and building a pipeline through personal hustle, network, and thought leadership.
- Strong Salesforce experience across Sales Cloud, Service Cloud, and/or Industry Clouds; knowledge of Data & AI / Agentic Tech Stacks is highly valued.
- Track record of at least 5 successful Salesforce cloud project implementations, including one or more large-scale transformation engagements.
- Demonstrated success in building and scaling practice capability through pre-sales playbooks, architectural design frameworks, and demand planning.
- Proven ability to sell solutions at the C-level and consistently deliver revenue targets with accurate forecasting.
- Deep understanding of enterprise sales cycles and different professional services engagement models.
- Experience building or contributing to brand positioning for a delivery organization — through content, partnerships, events, or industry recognition.
- Demonstrated understanding of integration frameworks and experience delivering performant, scalable, and robust complex Salesforce integrations.
- Strong grasp of business processes and their implementation into enterprise applications; ability to quickly translate technology concepts into business value.
- Degree or equivalent proven experience; experience evaluated on core competencies, including leadership roles, military experience, volunteer roles, and work experience.
Preferred Domain Experience
Experience in one or more of the following domains is preferred:
- Life Sciences
- Manufacturing and Automotive
- Sales and Service / Contact Center
- Marketing & Loyalty
- Retail and Consumer Goods / Commerce
- Services stack — Data Migration, DevOps, and related disciplines
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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