Director, Claims Field Leadership

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Director, Claims Field Leadership is a senior claims leader responsible for directing field claim operations within a geographic region while shaping and executing strategies that advance claim performance, customer outcomes, operational excellence, and business results. This leader oversees large, geographically dispersed teams and is accountable for people leadership, loss cost and expense performance, customer satisfaction, compliance, and continuous improvement initiatives.

Combining strong operational leadership with strategic design capabilities, the Director partners across Claims, Analytics, Technology, Product, and Home Office functions to identify opportunities for process transformation, technology adoption, workflow optimization, and operational innovation. The role plays a critical part in designing the future of Claims by developing and implementing solutions that improve efficiency, enhance claim quality, strengthen customer experience, and support long-term organizational objectives.

Key Responsibilities

Claims Operations Leadership

• Lead all aspects of field claims operations for a geographic region or designated line of business.

• Drive achievement of financial, operational, customer, and talent objectives.

• Maintain accountability for loss cost, claim expense management, claim quality, and compliance outcomes.

• Ensure consistent execution of claim policies, procedures, and regulatory requirements.

• Monitor business performance and implement corrective actions to improve results.

Strategic Planning & Transformation