Digital Solutions Engineer

Within Customer Services, the Digital Solutions Engineer is responsible for leading the deployment and support related activities of Airbus Digital Solutions provided to airlines, MRO and lessors, in addition to internal Airbus customers.

The portfolio will primarily comprise of Maintenance, post-delivery configuration and repair software. Other solutions may include applications related to the technical data suite.

Your Mission:

The Digital Solutions Engineer plays a critical role in the success of the Digital Transformation project that Airbus is running within its Solution and Services portfolio. You will accomplish this success by ensuring that you will be dedicated and determined in truly understanding the challenges faced by our customers and then work within the ecosystem of the product development cycle to deliver appropriate and acceptable digital solutions that meet (or, even better, exceed) the customers’ expectations; adding value to the business and fit comfortably within the Digital Solutions portfolio.

The role will require you to develop external business relationships and connect with executives (at all levels of seniority), operational managers, technical personnel and IT stakeholders. A high level of anticipation will be required to foresee and meet the Customer Satisfaction targets for your supported products; which will align directly to the customers’ larger business objectives and ultimately help achieve Airbus goals.

Main Responsibilities:

As a Digital Solutions Engineer, you will work in close collaboration with a large number of stakeholders on a day to day basis to provide efficient and effective support of digital solutions. A strong sense of ownership towards customers, lateral thinking, excellent communication and in-depth knowledge of Airbus business, services and digital solutions portfolio is a key aspect of this role.

Being the voice of Airbus to the customer and vice-versa, an ideal candidate should be capable of understanding the way of working of all stakeholders in addition to efficiently managing their challenges and priorities, subsequently mitigating them in a proactive manner.

Market awareness is essential to achieve the desired outcome of best-in-class support. You will be conversant with current industry practices and business operational needs, contributing to the development team as an influencer for providing highest level support; which in turn adds to increased Customer Satisfaction.

You will collaborate with Sales and Marketing teams to present your product(s) to new Customers or contribute to dedicated workshops to promote your product(s). You will be responsible for maintaining the link between the Development environment and the Customers; providing information and material to enable an efficient collaboration.