Digital Operations Enablement Trainer

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL - WPM Digital Operations Enablement Trainer

Work Schedule: Remote, M-F 9-5

Travel Requirements: up to 50% to support in-person training & engagements

Reports to: Sr. Director, Digital Transformation Operational Solutioning

Estimated compensation for this position is: $110K - $130K + 20% annual bonus

What this job involves:

The Digital Operations Enablement Trainer is responsible for developing and delivering training content that drives adoption of the digital tools and products used across JLL's Workplace Management (WPM) operations. This role serves as the primary training resource for WPM's digital ecosystem — spanning Corrigo, WPOS (Workplace OS) AI-enabled agent tiles, Power BI, SharePoint, Teams, and other platforms that support facilities management and operations delivery.

Working closely with the Operations Enablement & Solutions Lead and technology partners, this individual translates complex platform functionality into clear, practical training content for account teams, technicians, and administrative staff. The role also applies AI tools to streamline training content creation and maintenance, ensuring materials stay current as platforms evolve.

The ideal candidate combines strong instructional design and delivery skills with hands-on WPM operational knowledge and comfort using AI to accelerate content development.

What your day-to-day will look like:

Training Needs Analysis & Strategy

• Conduct training needs analyses across WPM digital tools and platforms to identify skill gaps, adoption barriers, and content priorities.