Digital Content Management Specialist

Skill required: Marketing Operations - Content management Designation: Digital Content Management Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The Warranty Program Manager oversees the administration and continuous improvement of online warranty programs for Pennzoil, Quaker State, and Rotella across the United States and Canada. This position ensures seamless website operations, effective claims processing, and efficient inventory management while providing exceptional support to end users and key stakeholders.

• Manage and maintain warranty program websites ensuring accuracy, accessibility, and timely updates.
• Handle all associated email accounts, responding promptly to inquiries and resolving customer issues.
• Provide end-user support for warranty program participants, assisting with claim submissions and troubleshooting website issues.
• Review and process warranty claims, verifying eligibility and coordinating resolutions in accordance with program guidelines.

• Update warranty sites as required, including content revisions, product additions, and compliance adjustments.
• Assist with the migration of warranty sites to the Company platform, collaborating with IT and project teams to ensure a smooth transition.
• Generate and deliver regular performance reports for Company stakeholders, highlighting key metrics, sales figures, and promotional outcomes.
• Support Company staff with deal creation and claim uploads, providing guidance and technical assistance as needed.

What are we looking for? • Manage materials and inventory through preferred suppliers, overseeing ordering, stock levels, and supplier relationships.

• Process supply orders accurately and efficiently, coordinating fulfillment and delivery schedules.