* Understand and execute tasks based on defined instructions, procedures, and guidelines, including adapting to new releases. * Create flow diagrams from requirements and translate processes into structured, sequential workflows. * Perform repetitive and complex tasks efficiently with high quality, minimal guidance, and quick turnaround when required. * Manage multiple assignments, prioritize effectively, meet deadlines, and take ownership of daily targets. * Use software tools for data capture, follow organizational processes, and communicate results, including escalating issues or uncertainties. Key job responsibilities - Understand and work on defined set of instructions, procedures, and guidelines for new tasks/releases - Create flow diagrams based on the given requirement. - Perform repetitive exercises based on dynamic instructions without compromising on quality - Prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines - Complete complex tasks with minimum guidance and react with appropriate urgency to situations that require a quick turnaround - Use software tools for data capture and comply with the processes of the organization on a daily basis - Capture results, communicate and escalate failures/doubts - Own daily targets against internal and external dependencies About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. ### Basic qualifications - Bachelor's degree or equivalent in English, communications, technical writing, or a related field, or comparable job experience - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience with automation and any version control tools - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP) ### Preferred qualifications - Experience in the customer service/contact center industry - Familiarity with IVR/contact flow design concepts such as routing, attributes, integrations (e.g., Lambda), and case management. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.