The role offers an opportunity to tackle complex technical challenges, work with diverse customers worldwide, and engage in a dynamic, varied work environment. You will be required to deeply understand the technology landscape and evaluate the use of new technologies. As an influential member of the team, you will collaborate with peers and senior leaders to define and refine the standards for operational excellence across Amazon Pay. You will consistently address abstract issues spanning multiple functional areas, driving your team to pursue scalable improvements across other teams, services, and platforms. Key job responsibilities • You have a strong aptitude for trouble shooting and problem solving. • You maintain SLA’s through the implementation of proactive issue detection and reporting. • You can setup and configure monitors to prevent prolonged outages. • You have a basic understanding of operating system administration. • You write and review accurate and complete support procedures, system documentation, and issue tracking entries. • Able to prioritize in complex, fast-paced environment. • You proactively and continually improve your level of knowledge about Amazon’s business and relevant technologies. • You regularly work across multiple teams to resolve issues. • You strive to improve the customer experience by resolving issues completely and in a timely fashion. • You persistently drive others to discover and resolve root cause when needed. • You communicate clearly both verbally and in writing with your team and with other groups. You listen effectively. • You embrace our leadership principles Note: This role is part of the rekindle program. For more details on rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindle About the team Amazon Pay’s mission is to be the most preferred way for Amazon customers to pay, no matter where they are paying. We deliver experiences that bolster the trust customers already hold for Amazon. We consistently improve our product to drive differentiated convenience and value customers expect from Amazon, with features that Amazon can deliver for our customers better than anyone else. We are a start-up within one of the world’s largest companies, embracing a “how might we?” mindset in front of any obstacle we face to scale. ### Basic qualifications - 2+ years of software development, or 2+ years of technical support experience - Bachelor's degree in engineering or equivalent - Experience troubleshooting and debugging technical systems - Experience in Unix ### Preferred qualifications - Experience with AWS, networks and operating systems Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.