Desktop Support Engineer

About the job

Key responsibilities

1. Receiving, logging and tracking calls/emails through the ticketing system.

1. Performing call logging & recording and ensure accurate web logging of tickets.

1. Conducting incident classification, initial investigation, and diagnosis.

1. Providing initial troubleshooting and support based on a defined knowledge base and SOPs.

1. Escalating incidents to Onsite Support or relevant teams when required.

1. Ensuring proper incident closure, confirming resolution with users.

1. Conducting basic trend analysis to identify recurring issues.

1. Managing Service Request Catalogue items, including password resets, access requests, and standard configurations.

Skill(s) required

Active Directory Effective Communication Network Configuration Troubleshooting

Who can apply

Only those candidates can apply who

1. have minimum 1 years of experience

1. are from Mohali only

Other requirements

1. Diploma/Graduate in IT or related field.

1. 2 -5 years of experience

1. Strong communication and customer service skills.

1. Understanding Windows/Mac OS, MS Office, and common IT applications.