About Tata CLiQ Luxury As India's leading luxury lifestyle platform, we curate the finest of global and Indian luxury brands in fashion, beauty, fragrances, home, gourmet, and more. We offer an unforgettable shopping experience through thoughtfully developed brand stores, luxury delivery and unboxing experiences, and personalised privilege programmes designed to bring online luxury shopping to the customer's doorstep. Come, savour the best of life with Tata CLiQ Luxury - where browsing is a delight and quality is nurtured. Website https://luxury.tatacliq.com/ We are seeking a dynamic and motivated Online Assisted Sales Representative to join our sales team. In this role, you will be responsible for driving sales through online channels by providing exceptional customer service and support. Your goal will be to assist customers in their purchasing decisions and ensure a seamless and satisfying online shopping experience. Key Responsibilities: A. Sales Conversion: Use consultative selling techniques to guide customers through the buying process, address objections, and close sales. Present Luxury products and guide clients through the purchasing process with professionalism and enthusiasm. Identify the most profitable brand and maintain and enhance their output through Contribution and Profitability. Manage network with Brand Representatives and Category Manager for successful roll out of the business plans. B. Product Knowledge: Maintain an in-depth understanding of watches especially high end and fine jewellery and services to effectively answer customer inquiries and provide informed recommendations. Deepen your knowledge of the Luxury brand history, collections, and technical specifications to confidently advise and educate clients and possess strong product knowledge of the various collections. C. Order Management: Assist customers with order placement, modifications, and cancellations while ensuring accuracy and timely processing by liaising with the category teams, finance team and customer service team D. Customer Interaction: Engage with customers via online chat, email, and other digital communication channels to understand their needs and provide tailored solutions. Resolve customer issues and concerns promptly, ensuring a high level of customer satisfaction. Build rapport with customers, understand their preferences, and curate personalized experiences that exceed expectation's with customers through high standards of customer service with a personalized approach. Uphold the high standards of service expected at Tata CLiQ Luxury, anticipating customer needs and exceeding expectations at every touchpoint. Strong understanding of Customer Service needs and customer priorities. Ability to establish and maintain effective relationships with customers and gain their trust and respect. E. Sales Reporting: Track and report on sales metrics, customer interactions, and conversion rates to help improve sales strategies and processes. Work closely with the sales and marketing teams to stay updated on promotions, new products, and company initiatives. Focus on team management and growth of the team member. Maintain a robust brand level Data Management (to analyse existing as well as real time data for analysis) Track effectiveness of SOPs through feedback data and assess performance against pre-determined measures and benchmarks. F. Team Collaboration: A collaborative spirit and the ability to work effectively with colleagues to deliver a seamless customer experience. Prepare and equip the team with updated product and the brand knowledge. Half annually assessed and allocate KPI’s and KRA’s of the team as per company goals and target. Collaborate seamlessly with colleagues to ensure a smooth and efficient customer journey, from initial welcome to post-purchase care Skillset : A polished and professional demeanour that reflects the Luxury environment of Tata CLiQ Luxury Experience: Previous experience in sales, customer service, or a related field, preferably in an online or digital environment especially in watches and fine jewellery categories Skills: Excellent communication skills, both written and verbal, with a strong ability to build rapport and engage customers. Technical Proficiency: Comfortable using online sales tools, CRM systems, and other relevant software. A proven track record of exceeding sales goals while delivering exceptional customer service Problem-Solving: Strong problem-solving skills with the ability to think critically and act quickly in a fast-paced environment. Attention to Detail: High level of accuracy in processing orders and managing customer data. Adaptability: Ability to adapt to changing priorities and customer needs with a positive attitude.