Director Radiology / Chief of Operations OPD & Medical Centre
Job Purpose
The Radiology Manager is responsible for managing the overall operations, patient experience, workflow coordination, quality standards, and administrative functions of the Radiology Department. The role ensures smooth functioning of radiology services including CT, MRI, Ultrasound, X-Ray, and other imaging services while maintaining high standards of patient care, operational efficiency, regulatory compliance, and team coordination.
Key Responsibilities
Operational Management
Coordinate and manage daily operations of the Radiology Department to ensure smooth workflow and optimum utilization of resources.
Oversee scheduling and appointment management for CT, MRI, Ultrasound, Imaging-guided procedures, and X-Ray services.
Monitor turnaround time (TAT) and patient wait times to ensure efficient service delivery.
Ensure adherence to departmental SOPs,workflow protocols, and operational standards.
Maintain uninterrupted functioning of HIS/SAP systems and ensure backup plans during downtime.
Coordinate with consultants, radiologists,clinicians,nursing teams, and technicians for seamless patient care delivery.
Ensure all documentation, consents,billing,and records are completed accurately and within defined timelines.
Patient Experience & Service Excellence
Drive patient-centric service delivery across the Radiology Department.
Ensure patients and families receive clear communication regarding radiology procedures and services.
Handle patient grievances, concerns, and escalation management effectively and promptly.
Improve patient satisfaction scores and Net Promoter Scores (NPS) through service excellence initiatives.
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