JOB DESCRIPTIONRole: Department ManagerReporting To: Unit HeadPeople Reporting To DM: Customer Care AssociatesQualification: Graduate/MBA/PGDBMExperience: Min.2year Managerial experienceLocation-Ahmedabad Key Deliverables Achievement of Budgeted PlanWorks out action plans/tactics to match requirement Competition mappingIdentifies parameters to track competitionBuilds resources and databases of information on an ongoing basis by networkingCreates an index and updates it Inventory ManagementDoes process mapping for movement of stocks from receiving bay to floorInitiates stock-takes as per the agreed and laid down procedureEnsures effective displays with the objective of achieving greater number of stock turnsPlans for perpetual inventory Customer care/customer serviceEnsures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniencesSets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances Customer feedbackSets up mechanism for recording of verbal complaints / suggestionsEnsures collation of data on customer complaints / suggestions and circulates it to relevant peopleEnsures in service recovery within agreed time-line (72 hours)Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic) Manpower availabilityAnticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly Floor presentationUnderstands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availabilityCommunicates the above to supervisors Arrangement of stock in space allocated as per planCreates display plan of merchandise for his sections on the basis of underlying principlesCommunicates the display plan and the underlying principles to the supervisors for the purpose of execution Analysis and reportingAnalyzes available data, identifies causes and suggests solutionsIdentifies all reports that need to be generated with frequency, schedules and identifies sources of informationEnsures compliance Shrinkage controlIdentifies most pilfered products and common methods of pilferage