Demo Engineer

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role

As a Demo Engineer at Cresta, you’ll play a mission-critical role in enabling our go-to-market team to tell compelling, credible, and technically sound stories about Cresta’s AI-powered platform—including conversation intelligence, real-time coaching, analytics, and virtual agent capabilities. You’ll build and support environments, tooling, and synthetic scenarios that showcase the compelling value of our solution.

This role is equal parts problem-solver, builder, and strategic enabler. You’ll collaborate closely with the Solutions, Product, and Engineering teams to bring our AI-powered vision to life—enabling us to demo with precision and creativity across a wide variety of industries and buyer personas.

What You’ll Do

• Own the technical process for building pilots, proof-of-concepts, and tailored demos by setting up environments, workflows, seed data, and features to create technically representative experiences for prospects, including virtual agents and live agent assist.

• Expand and enhance our suite of standardized environments to bring customer challenges and Cresta’s solutions to life through new end-to-end demos, supported by call flows, industries, scenarios, and personas.

• Ensure the performance, reliability, and consistency of demo environments, jumping in as needed to triage and resolve demo-blocking issues.