Delivery Operations Team Lead

Skill required: Order to Cash - Billing Processing Designation: Delivery Operations Team Lead Qualifications:BCom Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The Finance Order to Cash (O2C) Senior Analyst is a subject matter expert responsible for delivering high quality, end to end O2C services within a Shared Services environment. The role focuses on accurate billing, effective collections, dispute resolution, and cash flow optimisation, while ensuring compliance with internal controls and service level agreements. The Senior Analyst handles complex transactions and escalations, supports performance improvement initiatives, and acts as a key partner to Sales, Customer Service, Finance, and external customers. Design the process and configure the technology to support the process of creating and issuing customer invoices that begin with the creation of an invoice and end with the issuance of an invoice and creation of a corresponding receivable. What are we looking for? Education

• Bachelor’s degree in Finance, Accounting, Business, or a related discipline (or equivalent experience).

Experience

• Relevant years of experience in Order to Cash, Accounts Receivable, Billing, or Collections, ideally within a Shared Services or multi entity environment.
• Proven experience handling complex customer portfolios and escalations.
• Strong understanding of O2C controls, credit principles, and cash flow management.
• Experience operating in a controls driven environment preferred.
• Hands on experience with ERP systems (e.g. SAP, Oracle, Microsoft Dynamics 365, Anaplan, or similar).

Language Requirement

• English language proficiency at B2 level (CEFR) or higher is required.

o Ability to communicate clearly and professionally in English, both written and spoken, with customers and internal stakeholders.