Delivery Operations Associate Manager-Messaging

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Operations Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years Language - Ability:English(International) - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Role Description - You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. What are we looking for? What are we looking for? •Ability to establish strong client relationship •Agility for quick learning •Written and verbal communication •Ability to manage multiple stakeholders •Ability to handle disputes Roles and Responsibilities: Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems

• Typically creates new solutions, leveraging and, where needed, adapting existing

methods and procedures

• The person requires understanding of the strategic direction set by senior management

as it relates to team goals

• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within

Accenture

• The person should require minimal guidance when determining methods and procedures

on new assignments