Delivery Operations Associate Manager

Skill required: Network Operations - Service Assurance Designation: Delivery Operations Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Ensure accurate, fast, first-time-right activation of telecom services from order receipt to service go-live, minimizing fallout and rework. What are we looking for? • Telecom products: MPLS, DIA, SD-WAN, Voice, Wireless

• Network fundamentals: IP, VLANs, bandwidth, routing concepts

• Order Management & Provisioning systems (Amdocs/ Netcracker / ServiceNow)

• Strong understanding of activation workflows

• Excel / data analysis (validation & reconciliation)

• KPls:

• Order cycle time (TAT)

• Fallout rate

• First-time-right activation %

• Rework reduction

ServiceNow Order Management

• Inventory systems exposure