Delivery Manager

The Delivery Manager is accountable for end-to-end delivery of large, complex Life Sciences programs and demonstrates domain expertise, delivery excellence, stakeholder leadership, and capability building aligned with organizational governance and quality frameworks.

Delivery & Program Governance

• Own end-to-end delivery (scope, schedule, cost, quality) for large/multi-tower engagements
• Ensure strict adherence to organizational delivery processes, quality standards, and governance
• Drive Agile/Hybrid execution, including release planning and tracking
• Proactively identify and mitigate risks and dependencies

Client & Stakeholder Management

• Act as single point of accountability for client delivery
• Build trusted advisor relationships with business and IT stakeholders
• Lead governance forums, executive reviews, and escalation management

Financial & Business Ownership

• Own P&L (revenue, margin, forecasting, cost optimization)
• Drive productivity, automation, and continuous improvement initiatives
• Support growth through mining, renewals, and transformation opportunities

Delivery Excellence & Metrics

• Define and track KPIs / SLAs / outcome-based metrics for data-driven delivery
• Ensure compliance with regulatory and quality standards (GxP/FDA where applicable)
• Institutionalize best practices and continuous improvement

People & Capability Development

• Lead and mentor large distributed teams (50–200+)
• Build future-ready delivery capability across technology and domain
• Drive talent development, succession, and high-performance culture

Nice to Have and key differentiating skills

• Experience with Life Sciences platforms (Veeva, SAP, Oracle, etc.)
• Exposure to cloud, data platforms, and digital transformation programs

________________________________________ Experience & Qualifications