Delivery Manager

Job Description – Delivery Manager (Life Sciences) Role Overview The Delivery Manager is accountable for end-to-end delivery of large, complex Life Sciences programs and demonstrates domain expertise, delivery excellence, stakeholder leadership, and capability building aligned with organizational governance and quality frameworks. ________________________________________

Key Responsibilities

Delivery & Program Governance

• Own end-to-end delivery (scope, schedule, cost, quality) for large/multi-tower engagements
• Ensure strict adherence to organizational delivery processes, quality standards, and governance
• Drive Agile/Hybrid execution, including release planning and tracking
• Proactively identify and mitigate risks and dependencies

Client & Stakeholder Management

• Act as single point of accountability for client delivery
• Build trusted advisor relationships with business and IT stakeholders
• Lead governance forums, executive reviews, and escalation management

Financial & Business Ownership

• Own P&L (revenue, margin, forecasting, cost optimization)
• Drive productivity, automation, and continuous improvement initiatives
• Support growth through mining, renewals, and transformation opportunities

Delivery Excellence & Metrics

• Define and track KPIs / SLAs / outcome-based metrics for data-driven delivery
• Ensure compliance with regulatory and quality standards (GxP/FDA where applicable)
• Institutionalize best practices and continuous improvement

People & Capability Development

• Lead and mentor large distributed teams (50–200+)
• Build future-ready delivery capability across technology and domain
• Drive talent development, succession, and high-performance culture

________________________________________ Domain Requirements (Life Sciences) Mandatory experience in one or more:

• Clinical / R&D / Pharmacovigilance