Delivery Lead

• Develop and maintain Task and Routine Playbooks for scalable, goal-oriented dialog flows.

• Ensure consistency and reusability across workflows for repeatable business outcomes.

• Configure and manage Datastores to enable adaptive, session-aware interactions.

• Integrate with REST APIs, databases, and third-party services to enrich bot capabilities.

• Conduct manual testing and flow optimization to ensure high accuracy in intent detection and seamless backend integration.

• Design and execute test cases to validate conversational flows and backend connectivity.

Bachelor's/Master's in any stream 8+ years