AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Do you have proven analytical capabilities to identify business opportunities, develop predictive models and optimization algorithms to help us build state of the art Support organization? At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We set big goals and are looking for people who can help us reach and exceed them. Amazon Web Services (AWS) is one of the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon Web Services, Inc. provides services for broad range of applications including compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, and application development, deployment, and management. Global AWS central support team is looking for a passionate Data Scientist to model contact forecasting, discovering insights and identifying opportunities through the use of statistics, machine learning, and deep learning to drive business and operational improvements. A successful candidate must be passionate about building solutions that will help drive a more efficient operations network and optimize cost. In this role, you will partner with data engineering, Tooling team, operations, Training, Customer Service, Capacity planning and finance teams, driving optimization and prediction solutions across the network. Key job responsibilities We are looking for an experienced and motivated Data Scientist with proven abilities to build and manage modeling projects, identify data requirements, build methodology and tools that are statistically grounded The candidate will be an expert in the areas of data science, optimization, machine learning and statistics, and is comfortable facilitating ideation and working from concept through execution. The candidate is customer obsessed, innovative, independent, results-oriented and enjoys working in a fast-paced growing organization. An interest in operations, manufacturing or process improvement is helpful. The ability to embrace this ambiguity and work with a highly distributed team of experts is critical. As we scale up, there is opportunity to own globally impactful work and grow your career in technical, programmatic or people leadership. You will likely work with Python or R, though specific particular modelling language. Your problem-solving ability, knowledge of data models and ability to drive results through ambiguity are more important to us. About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. ### Basic qualifications - 5+ years of data scientist experience - 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience - 5+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience - 2+ years of guiding and coaching a group of researchers experience - 5+ years of working with or evaluating AI systems experience - Bachelor's degree in Science, Technology, Engineering, or Mathematics (STEM), or experience working in Science, Technology, Engineering, or Mathematics (STEM) - Experience applying theoretical models in an applied environment ### Preferred qualifications - Master's degree or above in Science, Technology, Engineering, or Mathematics (STEM) - Knowledge of machine learning concepts and their application to reasoning and problem-solving - Experience in a ML or data scientist role with a large technology company - Experience in defining and creating benchmarks for assessing GenAI model performance - Experience applying quantitative analysis to solve business problems and making data-driven business decisions Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.