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Want to help change the future of retail? Are you looking for a unique and visible role shaping Compliance policy at eBay?
Fast-paced, dynamic, and proactive, eBay’s Compliance team is dedicated to making eBay a safe and compliant platform for the millions of buyers and sellers who make up the eBay community.
Key Compliance team initiatives at eBay involve accurate detection and enforcement of content which is in violation of eBay policy (and applicable law). The Compliance team is committed to maintaining and enhancing eBay as a safe and reliable marketplace for our hundreds of millions of customers worldwide. The team focuses on continuously improving the customer experience to ensure it remains the most secure global marketplace.
As a Data Scientist in the Compliance team you will work directly with the Compliance business unit (and partner teams - Product, Engineering, Design) to identify opportunities, assess impacts, and integrate insights into operational strategies. Your role will involve using predictive analytics to guide marketplace decisions, ensuring that solutions align with organizational goals while adapting to changing market and economic conditions. Additionally, you will develop the overall infrastructure and operational strategy to achieve measurable impact and scalability across the Compliance organization's focus areas.
Responsibilities:
- Drive Strategic Insights: Apply strategic, operational, and analytics processes to secure agreement for long-term solutions, influencing leaders across the Compliance organization and fostering a culture of achieving goals.
- Analyze & Identify Opportunities: Conduct analysis of key issues to identify significant opportunities for improving customer experience for buyers and sellers on the platform.
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- Define & Monitor Metrics: Develop Key Performance Indicators (KPIs) to track the experience of users on the platform. Monitor these metrics to understand the underlying causes of metric movements.
- Accountability & Results: Define business objectives and measure progress in achieving results. Commit to goals and lead complex projects focused on enhancing customer experience, and delivering top- and bottom-line results for eBay.
- Cross-Functional Collaboration: Partner with leaders in Compliance, Product Management, Engineering, and Design to integrate insights into operational strategies.
To be successful in this role:
- Educational Background & Experience: BA/BS degree with 5+ years (or Masters/PhD with 3+ years) of relevant experience across at least two areas like Quantitative Research, Analytics, or Data Science.
- Data Analysis Expertise: Skilled in recognizing trends and implications within data to support informed decision-making.
- Technical Skills: Proficiency in programming (Python/R) and data querying (SQL).
- Problem-Solving: Strong creativity in solving problems.
- Execution & Results: Proven ability to deliver results in challenging situations.
- Customer Advocacy: Experience in acting as the voice of the customer, synthesizing diverse views to achieve alignment. Communication with Leaders: Ability to convey insights drawn from data to senior-level executives.
- Availability: Flexible and capable of working remotely across multiple time zones. Regular availability is required for meetings between 9:00 AM and 12:00 PM (PDT).
Additionally, the following background and experience is helpful:
- Prior experience marketplace Compliance
- Ability to present complex analyses and insights effectively in simple terms.
- Experience in a leading technology company.
- Background in e-commerce product.
- Experience with Natural Language Processing or LLM/GenAI is a plus.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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