Darkstore SM- Trivandrum
Internshala
About the job
Job Purpose
To manage end-to-end dark store operations, ensuring timely order fulfillment, inventory accuracy, team productivity, customer satisfaction, and compliance with company SOPs. The role focuses on achieving operational excellence and delivery SLAs in a fast-paced quick commerce environment.Key ResponsibilitiesOperations Management
Manage daily dark store operations including receiving, put-away, picking, packing, and dispatch.
Ensure timely order processing and adherence to delivery SLAs.
Monitor order fulfillment accuracy and productivity.
Maintain store hygiene, safety, and operational standards.Inventory Management
Ensure inventory accuracy through cycle counts and stock audits.
Monitor stock availability, replenishment, and stock rotation (FIFO/FEFO).
Control shrinkage, damages, expiries, and stock losses.
Coordinate with supply chain teams for stock planning.Team Management
Lead, coach, and develop store associates and supervisors.
Prepare manpower rosters and ensure optimum staffing.
Monitor team productivity and drive performance improvement.
Conduct regular training and performance reviews.Customer & Service Excellence
Ensure high order accuracy and customer satisfaction.
Resolve operational issues impacting service levels.
Drive continuous improvement initiatives to enhance store performance.Compliance & Reporting
Ensure adherence to SOPs, audit requirements, and safety guidelines.
Maintain accurate records of inventory, cash, and operational reports.
Monitor KPIs such as Fill Rate, Order Accuracy, Productivity, Shrinkage, and TAT.Key Performance Indicators (KPIs)
Order Fulfillment Accuracy
On-Time Dispatch %
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