Customer Support Technical Agent

About the job

Key Responsibilities

1. Handle customer queries through voice calls and email support.

1. Provide technical assistance and troubleshoot basic customer issues.

1. Manage warranty-related support requests and guide customers through the process.

1. Maintain professional communication with customers and ensure timely resolution.

1. Escalate unresolved technical issues to the concerned team.

1. Keep accurate records of customer interactions and complaints.

Skill(s) required

Customer Support Effective Communication Teamwork

Other requirements

1. Should have a technical educational background (diploma/ITI/engineering/technical degree preferred).

1. Good communication skills in Hindi and English Mandatory.

1. Knowledge of any South Indian language (Tamil/Telugu/Kannada/Malayalam) is an added advantage.

1. Basic computer knowledge and email handling skills.

1. Customer-friendly attitude with problem-solving skills.

1. Prior customer support experience is preferred but not mandatory.

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: ₹ 3,00,000 - 3,50,000 /year

Perks