Customer Support Specialist

About the job

About AmenifyAmenify was founded in 2017 in San Francisco and has raised $25M to date. Amenify is the leading AI-powered resident commerce platform in the US that helps property managers and residents with services they love. Through a proprietary network of local providers, enterprise integrations, and personalized concierge tools, Amenify powers services like local retail, dining, grocery, home services, maintenance, and more. Through its API integrations powering resident engagement, Amenify is available in 15 million homes in the USA. We encourage high-performers from all backgrounds to reach out, provided they share our core values listed here: https://www.amenify.com/about-us. About the Role:We are looking for a confident and customer-focused Customer Support Specialist with a strong American accent to handle outbound and inbound calls for our US customers. The ideal candidate should have excellent communication skills, active listening ability, and a solution-oriented mindset. Note- This is an onsite night shift role

Key Responsibilities

• Handle inbound & outbound customer support calls for US clients
• CSAT knowledge & good client handling skills on voice & chat.
• Assist customers with inquiries, service requests, follow-ups, and issue resolution
• Provide accurate information and ensure high customer satisfaction
• Maintain detailed call records in CRM systems
• Follow up on pending cases and ensure timely closures
• Meet daily/weekly call quality and performance targets

Requirements:

• Fluency in English with a full American accent (mandatory)
• Prior experience in US voice process / international calling preferred
• Excellent verbal communication and active listening skills
• Ability to handle objections and difficult conversations professionally
• Comfortable working in night shifts (US time zone)
• Basic knowledge of CRM tools and MS Office

What Were Looking For:

• Strong pronunciation and Americanized speech clarity
• Customer-first approach
• High energy and confidence on calls
• Detail-oriented and disciplined

Why should you join us?

• Above-industry salary + performance bonus + monthly bonus