Handle inbound calls, emails, and chats, ensuring all interactions are accurately logged in the required systems.
Provide recruitment support to candidates, including fresh applicants and rehires, in line with defined processes.
Guide customers and provide navigational support on self-service portals.
Perform security verifications in accordance with company policies, procedures, and GDPR guidelines.
Make outbound calls to customers as required and in line with company and client guidelines.
Maintain high standards of productivity, call quality, and data accuracy while meeting performance targets.
Communicate effectively with team members and supervisors to support team objectives.
Adhere to all company and departmental policies and operational procedures.
Update and maintain process documentation, knowledge bases, and shared repositories.
Maintain regular attendance and punctuality in accordance with company policies.
Deliver exceptional customer service to minimize complaints and escalations.
Skill(s) required
Effective Communication English Proficiency (Spoken) Interpersonal skills Spoken Communication
Other requirements
Proficiency in customer service technologies, including ticket tracking systems (ServiceNow preferred), ERP systems, Microsoft Office Suite, and web-based applications.
Strong technical aptitude with the ability to learn new systems and processes quickly.
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Excellent verbal and written communication skills.
Prior international BPO experience is preferred; freshers are welcome to apply.
Ability to work flexibly based on business requirements.
Comfortable working under pressure in a fast-paced environment.
Strong teamwork and collaboration skills.
Positive attitude with a willingness to learn and adapt.
Punctual, disciplined, and highly customer-focused.
Results-driven with strong attention to detail and high standards of integrity.
Willingness to work in shifts aligned with United States time zones.
Open to rotating work weeks (e.g., Mon–Fri, Tue–Sat, or Wed–Sun).
Salary
Probation:
Duration:
Salary during probation: After probation:
Annual CTC: ₹ 3,00,000 - 5,00,000 /year
Perks
Informal dress code 5 days a week Free snacks & beverages Cab/Transportation facility Health Insurance Life Insurance
Number of openings
5
About ASCLOUDSECURE
ASCloud Secure is one of the best software development corporations that offers top-rated software development assistance in terms of boundless experience, key business insights, and a dedicated team of skilled professionals with a systematic working process. We have been helping companies and established brands re-imagine their business through robust and flexible digitalization today and unlock the possibilities of tomorrow, for more than 10 years and millions of users around the globe. We collectively bring in-depth application expertise and the latest IT improvements development to provide safe and secure software solutions for any OS, browser, and device to deliver and produce custom solutions that perfectly match the needs and behavior of our customers.
