Customer Support & Partnership Relations Executive

About the job

Key Responsibilities

1. Student support & relationship management & Data management & reporting

1. Handle inbound and outbound calls with students, parents, schools, colleges, and partner organisations

1. Support students with course registrations, enrollments, and program-related queries

1. Conduct follow-ups with students regarding classes, certifications, assessments, and placement activities

1. Maintain accurate records of student interactions and program participation.

1. Coordinate with schools, colleges, NGOs, and training partners

1. Support outreach activities for student mobilisation and program expansion

1. Schedule meetings and follow up with prospective partners

1. Maintain partnership databases and communication records

1. Manage and update student and partner databases in Excel and CRM systems

1. Prepare reports, presentations, and trackers using MS Excel, Word, and PowerPoint

1. Ensure accuracy of data collected from students and partner institutions

1. Assist in generating program and impact reports

1. Administrative Support, coordinate internal and external meetings & support documentation and record-keeping activities

1. Assist the Education and Partnerships team in day-to-day operations

Skill(s) required

Coordination Effective Communication Emotional intelligence MS-Excel MS-Office