via Internshala·Today
Customer Support Network Engineer
Internshala
Full-timeOn-site
Location:ChennaiType:Full-timePosted:Today
About the job
- Engage in direct communication with NETGEAR customers via phone, chat, and email.
- The agent will assist customers with home mesh-wireless-network initial setup and configurations.
- The agent will assist customers with home extender and powerline adapter initial setup and configurations.
- The agent will assist customers with home extended or advanced home networking configurations.
- The agent will confirm product expected behavior and troubleshoot as needed.
- Actively promote the use of NETGEAR mobile apps.
- Accurately log customer cases and product issues.
- Sell support contracts.
- Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues.
- Comprehensive understanding of typical home network deployments is required.
- The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions.Desired Skills
- Candidate must have immaculate English communication skills.
- Candidate must be well mannered and demonstrate a high order of customer services skills.
- The candidate must be attentive to detail.
- Candidate must have excellent analytical, organizational, and time management skills.
- Candidate must be able to perform well in a steep learning curve.
- The candidate must be able to sell support contracts.
Salary
Probation:
Duration:
Salary during probation: After probation:
Annual CTC: Competitive salary
Number of openings
1 Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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