Customer Support Executive(Domestic Process)

About the job

Job Description Customer Support Executive (Domestic Process)Position: Customer Support ExecutiveLocation: GurgaonExperience- Fresher and experienced Process: Domestic Customer SupportWork Mode: Work From OfficeWorking Days: 6 Days a WeekShift: Rotational ShiftsJob SummaryWe are looking for enthusiastic and customer-focused Customer Support Executives to join our growing team. The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to resolve customer queries efficiently while delivering a superior customer experience.Key Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer queries, complaints, and service requests in a timely manner.
• Provide accurate information about products, services, and company policies.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.
• Maintain detailed records of customer interactions and follow-up actions.
• Escalate complex issues to the relevant departments when required.
• Meet quality, productivity, and customer satisfaction targets.
• Adhere to process guidelines, company policies, and compliance requirements.
• Collaborate with team members and support functions to improve customer experience.Required Skills
• Excellent verbal and written communication skills in English and Hindi.
• Strong customer service and interpersonal skills.
• Ability to listen actively and resolve customer concerns effectively.
• Good problem-solving and decision-making abilities.
• Basic computer proficiency and knowledge of MS Office.
• Ability to work in a fast-paced environment.
• Positive attitude and willingness to learn.Eligibility Criteria
• Graduate or Undergraduate candidates can apply.
• Freshers and experienced candidates are welcome.
• Prior experience in Customer Service, BPO, Contact Centre, or Voice Process will be an added advantage.
• Comfortable working in rotational shifts and a 6-day working environment.Preferred Candidate Profile
• Customer-focused and service-oriented mindset.
• Excellent communication and relationship-building skills.
• Ability to handle pressure and manage multiple tasks effectively.
• Team player with a positive and professional attitude.Perks & Benefits
• Competitive salary package.
• Performance-based incentives.
• Career growth and internal promotion opportunities.
• Comprehensive training and development programs.
• Employee engagement activities.