Customer Support Executive- Delhi (Graduate Only)

About the job

Profile: Customer support executive (Voice process)

Working hours: 9 hours (Including breaks)

Shift duration: 8 hours

Working days: 5 days a week

Week off: Rotational off

Shift timing: Rotational shifts between 9:00 AM and 9:00 PM

Salary: Freshers- Rs 25,000 CTC and experienced: Rs 27,000 CTC

Eligibility criteria: Graduate only

Key Responsibilities

1. Handle high-volume calls to assist customers with inquiries, complaints, and service requests

1. Maintain customer engagement by providing timely and accurate information

1. Resolve issues effectively and escalate complex cases when required

1. Document interactions in CRM systems for future reference

1. Meet KPIs related to customer satisfaction, call resolution time, and engagement metrics

Skill(s) required

Customer Support Effective Communication

Who can apply

Only those candidates can apply who

1. are from Faridabad, Delhi, Noida only

Other requirements

1. Excellent verbal communication skills in English and Hindi

1. Customer-centric approach with strong problem-solving abilities

1. Comfortable working in rotational shifts and rotational week-offs