Customer Support Executive (Chat Process)

About the job

Key Responsibilities

1. Handle customer queries via chat and email in a timely and professional manner

1. Resolve issues by understanding customer concerns and providing effective solutions

1. Manage and track customer tickets using CRM tools

1. Escalate complex cases to internal teams and ensure timely resolution

1. Maintain accurate records of customer interactions and follow-ups

1. Identify recurring issues and suggest process improvements

1. Meet individual and team SLAs and customer satisfaction targets

1. Ensure clear, empathetic, and solution-oriented communication with users

Skill(s) required

Customer Support Effective Communication

Who can apply

Only those candidates can apply who

1. have minimum 1 years of experience

Other requirements

1. 6 months to 2 years of experience in customer support, customer success, or a client-facing role

1. Strong written communication skills in English and at least one regional language (Hindi, Tamil, Telugu, Kannada)

1. Excellent typing speed and ability to manage multiple conversations simultaneously

1. Strong problem-solving skills with attention to detail