Customer Support Executive

About the job

Key Responsibilities

1. Handle customer support through calls, emails, WhatsApp, and chat

1. Resolve customer disputes related to orders, refunds, returns, cancellations, and damaged products

1. Coordinate with courier partners and internal teams for smooth issue resolution

1. Maintain accurate records of customer interactions and complaints

1. Escalate unresolved or priority issues to management when required

1. Ensure customer satisfaction by providing timely and professional support

1. Assist in managing payment-related concerns and chargeback cases

1. Follow company policies and maintain service quality standards

Skill(s) required

Computer skills Effective Communication Teamwork

Who can apply

Only those candidates can apply who

1. are from Jodhpur only

Other requirements

Good English Communication Required.

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: ₹ 3,20,000 - 3,80,000 /year Annual CTC breakup:

1. Fixed pay: ₹ 1,20,000 - 1,60,000 /year
2. Variable pay: ₹ 2,00,000 - 2,20,000 /year

Number of openings