1. Handle customer queries through email, chat, WhatsApp, and marketplace support tickets. 2. Resolve customer concerns related to orders, returns, exchanges, delivery delays, and product-related issues. 3. Maintain professional, empathetic, and customer-focused communication during support interactions. 4. Follow up on pending customer cases and ensure timely issue resolution and closure. 5. Coordinate with logistics and warehouse teams to resolve operational and delivery-related concerns. 6. Track shipments, escalations, return requests, and customer support cases efficiently. 7. Update internal trackers and maintain accurate operational records and documentation. 8. Identify recurring customer issues and report trends for process improvement initiatives. 9. Support the enhancement of SOPs and customer support workflows. 10. Maintain response quality standards and adhere to SLA timelines. 11. Assist the team with reporting activities and operational coordination tasks.