We are seeking a Customer Support Associate - Chat Process (Semi-Technical) to handle customer interactions through chat-based support channels. The ideal candidate should possess excellent written and verbal communication skills, a customer-first mindset, and the ability to understand and resolve basic technical or process-related queries efficiently. This role is suitable for freshers as well as candidates with up to 2 years of experience.
Key Responsibilities
A. Customer Support (Chat Process)
Handle customer queries through live chat, email, and messaging platforms.
Provide accurate, timely, and professional responses to customer concerns.
Resolve semi-technical issues related to products, services, or applications.
Escalate complex issues to the appropriate internal teams when required.
Maintain high standards of customer satisfaction and service quality.
B. Process & Documentation
Log customer interactions accurately in CRM systems or support tools.
Follow defined SOPs, scripts, and quality guidelines.
Update knowledge bases and FAQs based on recurring customer issues.
Ensure compliance with company policies and data security standards.
C. Collaboration & Performance
Collaborate with technical, product, and operations teams to resolve customer concerns effectively.
Meet individual and team KPIs, including response time, resolution time, and quality scores.
Adapt to evolving processes, tools, and customer requirements.
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Structured training and comprehensive onboarding programs.
Career growth opportunities within customer support and technical teams.
A supportive, collaborative, and team-oriented work culture.
Performance-based learning and career progression opportunities.
Skill(s) required
English Proficiency (Spoken) English Proficiency (Written) MS-Excel Postman
Other requirements
Must-Have Skills:
Excellent written and verbal communication skills in English.
Strong problem-solving and customer-handling abilities.
Basic understanding of technical concepts, software, or digital platforms.
Ability to multitask and perform effectively under pressure.
Willingness to work in a 24×7 rotational shift environment.
Educational Qualification:
Any graduate or equivalent diploma holder.
Preferred Skills:
Prior experience in chat support or customer service processes.
Familiarity with CRM, helpdesk, or ticketing tools.
Basic knowledge of IT products, software applications, or online services.
Good typing speed with a high level of accuracy.
Who Can Apply
Freshers looking to start a career in customer support.
Candidates with 0–2 years of experience in chat support or customer service roles.
Graduates are comfortable working in a 24×7 support environment.
Candidates willing to commit to a two-year employment agreement.
Salary
Probation:
Duration:
Salary during probation: After probation:
Annual CTC: ₹ 2,00,000 - 2,40,000 /year
Number of openings
4
About CSG Technosol Private Limited
CSG Technosol Private Limited is a FinTech (Finance + Technology) company, engaged in the development of next-generation blockchain-based payment solutions. CSG has a background in providing cutting-edge IT solutions for the core industries like automobile, agricultural, manufacturers, ecommerce. Our technology innovation initiatives give our clients a significant advantage in the marketplace that ensures they are getting the best results from technology and IT investments.
